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Top 5 Reasons to Adopt Managed Services for Epic

As exciting technologies become a reality in healthcarefrom artificial intelligence and IoT to population health datahealthcare delivery organizations (HDOs) are looking to get more value out of their Electronic Health Record (EHR) system. Specifically, they need it to operate more effectively and efficiently, and they want to reap the rewards of data-driven healthcare on behalf of their patients.

But as HDOs consider technology upgrades, updates, and implementations with their EHR, they face a number of barriers. This includes: 

Maintaining a full-time Epic technical staff to implement, support, and upgrade throughout the lifecycle of the application.

Bulking up infrastructure and staffing for Epic implementations and upgrades.

Operational expenses resulting from an influx of healthcare needs for the aging baby boomer population.

Hiring additional resources to conduct hardware refreshes and address new processes after Epic upgrade.

Designing and addressing a full-time, on demand support model for Epic users.

With both quality and cost in mind, here are five reasons to eliminate the technology hurdles and maximize the potential of your Epic investment utilizing a managed services model.

1. Technical Staffing is Expensive Epic prescribes rigid staffing requirements which often create challenges for healthcare organizations who operate under smaller budgets or those facing a staffing turnover. A managed services partner (MSP) with Epic-certified Operational Database Administrators, Client System Managers, and Bridges Interface professionals can guarantee that necessary experts are consistently available to support your Epic environments. Additionally, by turning to an MSP, you can eliminate the costs of adding full-time technical staff.

2. Ever Changing Hardware Requirements A new Epic version means new infrastructure requirements and compatibility needs. A trusted managed services provider understands the rigors of, and best practices for, hosting Epic. Platform and infrastructure must meet the vendors stringent requirements, coupled with conducting stringent testing and quality controls to confirm optimum performance and software operation across server farms.  

3. Achieving Honor Roll Requirements Isn’t Simple Satisfying the Honor Roll checklist requires Epic-certified staff and is heavily weighted toward staying current on new features. A trusted MSP will offer management of your infrastructure above and beyond requirements to meet, or exceed, target platform requirements as well as meet objectives for disaster recovery, ease of use for physicians, patient engagement, population management and enterprise, eliminating any internal skills gap and expense of satisfying requirements for certified staff.

4. Lack of Resources to Proactively Monitor Epic System 24/7/365: If you are like most HDOs, you do not have the means to monitor your Epic system around the clock, resulting in a reactive response if a server goes down or tending to end user issues. A trusted MSP will offer 24/7/365 infrastructure monitoring, often with integrated infrastructure and application monitoring, including automated ticket creation. Downtime is not an option in healthcare and proactive, follow the sun support of your EHR offers you both peace of mind and  proactive expertise.

5. Rigorous Business Continuity Requirements: The secure retrieval and protection of digital records against loss, theft, or disruption is presenting new challenges to IT leaders. A fully managed disaster recovery solution from a trusted partner ensures the recoverability of your mission critical systems and data in the event of any contingency. Trusted partners have managed hundreds of DR tests and successful recoveries during contingency events, offer access to data centers featuring multiple redundant systems for power distribution and multiple layers of physical and logical security for your enterprise, validated for compliance with SSAE 16 Type II SOC 1 and SSAE 16 Type II SOC 2 standards.

EHR can be all-consuming for HDO IT teams, from the technical aspect to supporting functional users who require on-demand assistance in pursuit of delivering the highest quality of care for patients. Considering managed services, and hosting, for your Epic system allows valuable resources, and budget dollars, to be repurposed to focus on critical patient facing initiatives and exciting technology advancements.

Assess your Epic system and gaps today with Velocity, and achieve the maximum return on the investment for your patients and your staff across the continuum of care.

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