The Healthcare CIO of the Future: Managing “Plug and Play” Partnerships

Vickie is the Senior Director of Healthcare and Infor Operations for Velocity Technology Solutions.
The role of the CIO today is transforming. Healthcare CIOs are rapidly adopting a model in which “plug and play” resources are a major player in EHR systems management. 
Common objectives for large healthcare organizations:
Patient Protection and Affordable Care Act (PPACA) (Obamacare)
  • Billions in Financial Incentives to implement EHR Systems 
Meaningful Use Drives Incentives
  • Incentives begin turning into Penalties in 2015
Mobile Device Integration
  • Mobile Device integration requires data driven, secure solutions
Accountable Care
  • Hospitals that are ACO’s can collect higher incentives
Data Security and Confidentiality
  • Data Security requirements have been mandated by HIPAA
  • As data becomes more useful securing becomes more complex
Big Data
  • Concepts of “Big Data” when applied to Healthcare can have very literal, life changing results.
These objectives are achieved much faster when the responsibilities of day to day operations are offloaded to trusted partner.  With all the demands on CIOs and their organizations to meet the objectives above,  focused service providers can not only provide a better service at a lower total cost, but more importantly help the CIO adjust and respond to new strategic initiatives more quickly.
Which roles are best suited for an Epic service partnership?
  • Cache Systems Managers
  • Epic Client Systems Managers
  • Clarity Reporting Team
  • Interface Development
  • Interface Engine Support
Cache Systems Managers
The Cache Systems manager provides system level administration/maintenance (dba) for an Epic backend Unix infrastructure. This role is a day to day operational role that requires certified personnel. For example, during Go-Live of an Epic system, Epic will not allow a customer to go live without at least 1 certified CSM. All velocity’s CSMs are certified through Epic 2014.
Epic Client Systems Managers
The Epic Client Systems Manager is a specially trained Windows Administrator trained to install, configure, maintain, and upgrade all Windows-based Epic applications and services such as Hyperspace, Hyperspace Web, Epic Print Service, BLOB, Interconnect, and MyChart. The ESCM provides daily oversight into integration for all Windows-based Epic applications and services. All Velocity ESCM’s are certified through Epic 2014 with various Microsoft certifications.
Clarity Reporting Team
The Clarity (Crystal) Report Specialist deploys and supports analytic reporting tools and applications across the organization.  They typically work with various users and groups with the deployment and system responsibilities which include system administration, monitoring system performance, and facilitating all system and application-related issues. All Velocity Clarity (Crystal) specialists are certified through Epic 2014, and various Microsoft certifications.
Interface Engine Support
The interfaces Team provides oversight to a team of onsite and offsite developers for design, development, implementation and maintenance of HL7 solutions that use systems such as cloverleaf or openlink for real-time data integration between systems and providers. All Velocity Interface team members are fully certified in platforms such as cloverleaf having performed over 10,000+ hours of development.