The velocity of which data is created, acquired and stored is creating a rapidly expanding repository of a wealth of information surrounding your workforce, processes, applications and systems. When accessed and presented in a meaningful way, in real-time, when and where you need it, the metadata, or ‘data about the data’, will inspire any company stakeholder to drive a culture of analytics within their enterprise.
Creating a Data-Driven Culture
To create a data-driven culture that can keep pace as well as catch on internally, organizations shift their focus from historical reports to real-time application data and transaction-based analysis with IT leading the charge. Gaining a central seat at the table, IT professionals are essential in the evolving role data is playing in empowering decision makers with data to inform and enlighten.
An untapped resource to leverage is the Enterprise Resource Planning (ERP) system. Combined with an innovative intelligence tool like Velocity Zoom™, the analytics service tier within the Velocity Cloud Application Management Platform (VCAMP), you can tap deep metadata to gain comprehensive, actionable intelligence right from your ERP with no gaps in content.
ERP metadata provides a 360-degree view into the enterprise, capturing and analyzing user application activity from online transactions, batch jobs and other data sources. By delving further with diagnostic functionality, deciphering and translating data is easier to support critical and strategic decision making.
Real-time event analysis and information delivery should cover operational, business and technical metadata for all stakeholders, such as:
System availability and metrics
Change and Service requests
Batch jobs and processing times
System performance and hot spots
User utilization metrics
Geolocation reporting of users
Flow analysis of end-to-end user activity
Below you will find examples for multiple roles within an organization, and how metadata direct from the ERP can provide valuable insight to identify performance indicators of value to your business as well as respond to and resolve various situations in less time with data to back up decisions.
System, transaction and end-user monitoring and reporting with geolocation targeting
Identify password sharing, concurrent users or unauthorized access situations
IT Systems Manager
Batch and login heat map
Identify conflicts or opportunities for rescheduling large batch jobs to improve end user experience
CHRO/VP of HR
Transaction heat map, monitoring login times and span of work day and reporting on department productivity
Identify top performers, training opportunities, work-life balance challenges and engagement success factors
Community-wide metrics on transaction speed by application, day-over-day benchmarking analysis and consumption metrics
Identify areas of improvement across applications and systems, as well as upgrade with confidence using data-backed reporting
It is these revelations that may improve strategic decision making, replacing gut feelings with data backed, sound initiatives that will impact every stakeholder in your organization.What can be revealed to you and your team that will make you more efficient, more productive, more insightful, and, a rapid ‘resolutionary’ to bottlenecks, lags and potentially harmful events that are impacting your system and end user experience?
If you have any new or interesting examples from your own experience, please contact us and be included in a future blog post.