Velocity News

A Letter to Our Community: We’re All in This Together

Together, we are facing a truly unprecedented time in history. The global coronavirus pandemic is affecting all of our families, our businesses, our communities, and our way of life. 

It’s forced us all to ask ourselves tough questions that seemed unimaginable just a few weeks ago. How can I make sure my family is safe? How can I best protect my teams? How do I keep my business running and productive?

We are all looking for the answers on how to best navigate this challenging time. We all want to know how to protect the things that matter most to us. And we all want to know what we can do to help.

At this time, we know you’re inundated with an unrelenting news cycle and messages from companies around the world. Still, we wanted to do our part and share with you all the real-time actions we are taking at Velocity Technology Solutions to support each other, our customers, and our community. 

How We’re Supporting Our People

At Velocity, as I’m sure is the case with your own company, we’re focused on the health and safety of our employees, families, and communities.

In alignment with our Enterprise Resiliency Plan that was implemented in early March, all of our employees around the world have been asked to work from the safety of their own home. With our highly-distributed global workforce and many of our employees typically working remotely already, this shift hasn’t compromised our ability to remain connected, productive, and to work securely. We continue to deliver the highest levels of support, communication, performance, and availability.

We’ve also asked our teams to work with customers through digital channels as much as possible. We’re postponing our in-person events and trade shows, while turning some into virtual events. We’re not letting this pandemic stop us from connecting with you and the rest of the world--even if it means doing so over a video call.  

How We’re Supporting Our Customers

For our 800+ team members, the effects of the pandemic have instilled an even deeper passion and commitment to our customers' success.

Over the past 15 years, we’ve engineered our infrastructure to be highly resilient and flexible, and the well-developed and rehearsed Resiliency Plan we have in place gives our customers confidence that the services they rely on will continue to perform uninterrupted. Our Business Continuity Program Task Force is at work and focused on ensuring we can continue to provide you with the highest level of service. 

We also realize that our customers may be facing an increased reliance on our services during this period, and they may need higher capacity than normal. You may also be looking to enhance your own business continuity plans or to better enable your employees to work remotely in a secure manner. Know that our entire team is here to support you, and that our services are scaled to handle any additional volume, continuity, and needs driven by your remote workforce. 

If you have a business need that isn’t being met, or need help with your business priorities, we’re always here to help. No question or concern is too small or too big. All you have to do is contact your customer program manager. As always, we are committed to the success of your business.

How We’re Supporting Our Community

Most importantly, we’re committed to doing whatever it takes to support those whose lives have been impacted by this pandemic and those on the frontlines. Everyone is being impacted by this pandemic in different ways, and everyone deserves the chance to come out of this stronger than ever before. That’s why we have reached out to the charities we have partnered with to ask how we can be of assistance. We’ve also committed to making financial contributions to support them in this time of need. 

During this time of uncertainty, we want to close with this reminder: We are all here for you. This moment reminds us that we’re all tightly connected like never before. Right now, we’re being called upon to be our best selves, and to act with patience, understanding, and compassion. Our core values and commitment to our employees, customers, and community are guiding us and our decisions every single day. 

On behalf of all of us at Velocity, we’re committed to getting through this together. And we’re dedicated to continuing to support your business success in the days and years ahead. 

Steve Kloeblen, CEO of Velocity Technology Solutions

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