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5 Traits of an Experienced Managed Cloud Disaster Recovery Services Provider

Working with a managed disaster recovery service provider frees up your staff to work on project initiatives instead of recovery planning and execution. This partnership empowers your team to focus on customers first and your business if a disaster strikes—especially if you use a provider with a repeatable solution that handles electronic backups as well as the recovery. When disaster strikes, this crucial relationship relieves stressed staff from having to handle the recovery logistics.

But, how do you know if a cloud services provider is right for the job? As you compare potential disaster recovery partners, here’s five key capabilities to consider:

1. Allows customers to decide what constitutes a disaster

Depending on a variety of factors, companies experience unique challenges an MSP should address in a disaster recovery strategy. For example, a company whose IT infrastructure is located near the coast is going to find their business vulnerable to natural disasters such as hurricanes, requiring a disaster recovery plan that both protects the business and allows employees to protect themselves in the instance of an emergency.  

A reliable cloud disaster recovery services partner lets their customers drive the discussion on what equals a disaster for their company and then leverages their own expertise to customize a disaster recovery plan.  

Related Reading: Your 8-Step Infor Disaster Recovery Checklist

2. Provides each customer with a dedicated infrastructure

In the event of a disaster, IT must guarantee a quick, repeatable response to ensure the business resumes operations in near-zero time. As it pertains to disaster recovery, having a dedicated infrastructure can make a major difference in overall performance.

In order to assure equal or greater hardware performance as currently in use, a cloud disaster recovery services provider should provide its customers with the option to leverage a dedicated infrastructure.

3. Does not charge disaster declaration fees

Disasters are inevitable. Preparing for or addressing them shouldn’t cost companies an arm and a leg. According to industry research, the average cost of data center downtime already costs companies approximately $5,600 per minute. That’s not including the loss of employee productivity in the event of a disaster. People are assets too and it’s not safe to assume they will be available to restore operations should a disaster strike.  

Avoid a cloud management services provider that puts excessive disaster declaration fees between your company and the road to recovery.

4. Tests ability to deliver in a disaster on your behalf

A disaster recovery strategy isn’t a one-and-done task. Effective disaster recovery is an ongoing, recurring process. After initially creating and implementing the plan, businesses need to test the recovery process on a regular basis to ensure it actually recovers data and restores operations according to business requirements. The plan should also be reviewed at regular intervals to ensure it accounts for new applications and systems added to the IT infrastructure. If necessary, additional data backup and recovery site resources should be implemented. 

A cloud services provider should enable IT to audit and test the disaster recovery solution, ensuring it is repeatable and meets the business requirements of internal stakeholders. 

Related Reading: 4 of the Top Drivers For Adopting a Cloud Disaster Recovery Solution

5. Demonstrates the ability to scale

Effective disaster recovery shouldn’t prohibit a business’ growth. Like any new technology solution, a reliable disaster recovery strategy solution should scale and adapt with the company as it grows or shifts to accommodate new demands. 

In addition to leveraging scalable technologies, an experienced cloud services provider will be able to demonstrate its ability to scale operations with your business - ensuring your business is getting the level of attention required for its needs. 

By turning to a cloud disaster recovery provider, like Velocity Technology Solutions, that showcases all of the above-mentioned attributes along with experienced experts that provide repeatable application-level and infrastructure-level recovery, businesses can virtually eliminate recovery risk.


Source:

https://blogs.gartner.com/andrew-lerner/2014/07/16/the-cost-of-downtime/

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